Customer Service Apprenticeships

Apprenticeship Overview

Customer Service is crucial to your company’s success, and with a Customer Service Apprentice, you can improve your customer experience and keep them coming back for more.

We offer Intermediate (Level 2) and Advanced (Level 3) Customer Service Apprenticeships. The level the Apprentices embarks is usually dependent on their qualifications and whether we feel they can achieve the qualification.

Your Apprentice will gain nationally recognised qualifications:

  • Diploma in Customer Service (Level 2 or 3)
  • English (Level 1 or 2)
  • Maths (Level 1 or 2)

Unlike Colleges, your Apprentice doesn’t need a day release to see the Assessor; we visit you and your Apprentice approximately once a month for 2-hours; saving you time and the additional expense of travel.

The Level 2 Diploma in Customer Service allows the Apprentice to develop basic knowledge and begin to develop competencies required for the role.

This qualification is equivalent to 5 GCSEs and ideal for an employee or newly appointed Apprentice with limited or no GCSEs.

The Intermediate Apprenticeship provides a foundation for future progression to an Advanced Apprenticeship or specialist routes such as Customer Relationship Manager.

The mandatory units include, deliver customer service, understand customers, principles of customer service, understand employer organisations, manage personal performance and development.

The Level 3 Diploma in Customer Service allows the Apprentice to develop greater knowledge and become highly competent in customer service.

This qualification is equivalent to 2 A-Levels and is ideal for an employee or newly appointed Customer Service Apprentice with at least 5 GCSEs.

The Advanced Apprenticeship provides a springboard for future progression to Customer Relationship Manager as well as benefiting some other roles within your company.

The mandatory units in the Customer Service Apprenticeships include being able to demonstrate an understanding of customer service and demonstrate an understanding of the rules that impact on improvements in customer service.