Managing Conflict in the Workplace Training

Course Overview

Conflict can be difficult to handle if you don’t have the right tools or know a few techniques.

This course is ideal for employees who want to develop their skills and confidence in potentially volatile situations at work.

Managing Conflict in the Workplace is part of our Workplace Skills suite and designed to improve delegates professionalism. The training starts with defining conflict to understand the phases. We will then develop a good understanding of tools and techniques which help resolve conflict. Shortly followed by and finishing the training course on how to turn conflict into a positive.

Syllabus

  • Define conflict and identify the main phases of conflict
  • Learn skills that will assist you in dealing with conflict
  • How you can take conflict situations and turn them into a positive
  • Assess the levels of conflict
  • Different personality types and conflict
  • Styles of conflict resolution

MAX DELEGATES: 15

COURSE LENGTH: HALF DAY

Price: £50 per delegate

Ashford & Herne Bay

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Review

“I was a bit apprehensive about going on a managing conflict course because of its negative connotations. Thankfully it was the complete opposite! This has been the most positive, well taught, realistic and informative course I have been on for a long time. I valued being with other organisations, shown realistic skills and resources that I can use in my job as well as for my own self-awareness. I also left feeling empowered to address conflict situations or prevent an issue arising. I highly recommend this course. I personally was so impressed that I have booked in for other courses that are available. I also plan on having in house training with multiple teams.”

– Rev. Julie Coleman