Performance Management Training

Course Overview

Only a few managers thrive when thrown into a management role at the deep end. One of the essential elements of supervisors, team leaders, or managers role is managing their staff’s performance to achieve team and company objectives.

This course will introduce delegates to performance management and the cycle; followed by tools and techniques to implement or review a system in their workplace. In addition, the delegates will have the opportunity to understand and practice various communication strategies to manage difficult people and conflict at work. Towards the end the training, delegates will understand how to manage sickness absence, capability and disciplinary processes lawfully and reasonably.

Syllabus

  • Plan and develop an effective performance management tool
  • Reward and motivate staff
  • Handle conflict and difficult people
  • Support staff to improve underperformance
  • Take action using capability and disciplinary process when performance has not improved over agreed timescales
  • How to manage absence

Max delegates: 15
Course Length: 1 Day
Price: £75 per delegate
Ashford & Herne Bay

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Review

“Very Professional. Friendly, expert training with all questions answered fully. Good sized group in air-conditioned room. Training length spot on.”

– Paul Buggs