Ageless Thanet

COVID-19 Update

We understand that this is a worrying time for many. On the basis of government guidance, we have suspended our Wellbeing Activities with the hope that they will be able to restart in the New Year. Our Life Planners are continuing to work with people over the telephone rather than face to face, if you need to get in touch with our Life Planners please call 01843 808685 and leave a message with your contact details and someone will get back to you. 

However, we are all very much still here, and in the true spirit of Ageless Thanet we are determined to do as much as possible despite the current restrictions. We are providing a telephone service, so if you are struggling with feelings of social isolation and loneliness during this time and would like to hear a friendly voice to see how you are; please get in touch by messaging us on Facebook, emailing, or calling 01843 210005. Please be aware that we work 9am-5pm, Monday to Friday.

Please get in touch if there’s anything you need or are worried about in the coming days or weeks ahead. There may be ways we can help you through any difficulties, using our knowledge of local services and contacts.

If you are new to using Zoom, please find our step by step guide on how to set it up and use it. If you are finding it difficult, give us a call on 01843 210005 and we will see if we are able to help.

Zoom Instructions

Age-Friendly Business Reward Card Scheme

Changes to the Ageless Thanet Reward Card

Given the current situation with COVID-19, and the impact that it will have on our local community, we have taken the following decisions, with immediate effect, to help support you and our wonderful Age Friendly Businesses:

  • Cancel the introduction of the chargeable card
  • Existing cards will not expire on 31st March 2020 but will be valid till 31st March 2021
  • Cards are available, for free, as of now, however, we would ask you to be aware of government advice regarding self-isolation and keeping yourself and others safe.
  • With things changing every day it’s hard to predict when this will end, however, when we can plan more, we will focus our work for the rest of the year on supporting our local businesses and the 50+ community to recover from this unprecedented situation.
  • If you order a card, it may take us slightly longer than normal to send this to you, but you should receive your card within 14 days.

We will continue to send regular newsletters with updates as and when we have them.

If you would like to apply for a free Ageless Thanet Reward Card, please click the button below or email your details to

Reward Card Request

Our Age-Friendly Business scheme helps promote businesses across Thanet that are working hard for Thanet's older people. By working with businesses and helping them become more age-friendly, we are making Thanet an even better place to grow older. If you see a business displaying our logo, you'll know they are part of our scheme. This means they're making an effort to meet the needs of older people and offering rewards / incentives to people 50+ as part of their commitment to older customers.

Download our App for iPhone and Android NOW!

The Ageless Thanet App is now LIVE on the Apple 'App Store' and Google Play Store. Click the buttons below to download on your iPhone / iPad / Android Phone / Android Tablet App today for FREE!


Local Businesses:

With over 54,500 people aged 50+ living in Thanet, there's never been a better time for local businesses to tap into this expanding consumer market, expand your customer base and increase your bottom line, all whilst doing something fantastic for older residents!

The great news is that signing up as an Age-Friendly Business is FREE and grants access to:

  • Access to help from our very own Age-Friendly Adviser
  • Free marketing through our app, website and social media
  • Displaying our 'Age-Friendly Business' logo
  • A new customer base for your business!

Find out more about becoming an Age-Friendly Business

To get involved, call: 01843 210005

or e-mail:



We listened to your feedback and as a result we are now offering Wellbeing activities at a cost. This means that those of you who have already been on one of our free Wellbeing Activities can go along. So whether you really enjoyed the free activity you did and would like to carry on with it, or maybe you would like to try something new, there will be something you can join in with.

If you want to find out more and get booked on, press the 'Wellbeing enquiry' button below.

Wellbeing Enquiry

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To find out more or book on to an activity or call the team on: 07718 485 266

Ageless Thanet Feelgood Factory

  • The ‘Ageless Thanet Feelgood Factory’ is the latest addition to the Ageless Thanet Project.

    A collaboration between Social Enterprise Kent and Your Leisure, made possible through funding from The National Lottery Community Fund as part of the ‘Fulfilling Lives: Ageing Better’ programme, the ‘Ageless Thanet Feelgood Factory’ is a community space where older people can get fit, improve their physical and mental wellbeing, meet new people and make new friendships.

  • A key component of the Ageless Thanet Feelgood Factory is our brand new Toning Suite. This offers people of all ages and abilities the opportunity to exercise their whole body on a series of state-of-the-art Toning Tables.

    This equipment is power-assisted, and designed to achieve maximum results with minimum effort. Due to it being low-impact exercise, it is ideal for people with conditions such as osteoporosis, arthritis, reduced mobility or any other movement limiting condition.

    With Your Leisure’s first Toning Suite in Ramsgate already a runaway success, here is what two current members have to say:

“Since starting I feel fitter and more toned, I really enjoy my daily dose of toning, and also my daily dose of chat and laughter with the new friends I have made” - A Toning Suite member, Ramsgate

“Thanks to the toning tables my confidence is returning, and I hope in the next year I will be walking freely and with complete confidence” - A Toning Suite member, Ramsgate

As well as a fully equipped Toning Suite, this truly is a community venue with a variety spaces which will be used in a number of ways. Community groups, clubs and  any organisations working with, helping and supporting older people are being invited to use this fantastic community venue to hold any number of events and activities, whether they be one-offs or ongoing. 

Residents are invited to come and use the Ageless Thanet Feelgood Factory as a meeting place for friends. Somewhere to sit down, have a coffee, chat, meet new people and, perhaps, get involved in the variety of things happening there, including the Toning Suite itself.

 All residents are able to access a free 28 day, no obligation trial membership. Not only does this include unlimited access to the Ageless Thanet Feelgood Factory and Ramsgate Feelgood Factory, this also includes free swimming at Hartsdown and Ramsgate Leisure Centres.

For more information, please call 01843 226221.


Prior to Coronavirus, we conducted all volunteer activity face-to-face out in the community. However, we have not let recent restrictions stop us supporting our residents through volunteers and volunteering! We have been hosting many activities online, such as a bi-weekly fun quiz, coffee & chat socials, themed discussion groups, digital ‘confidence-booster’ I.T. sessions and more! We have also provided telephone support and befriending to those who have really needed it throughout lockdowns too.


We are currently hosting an online quiz every other Wednesday afternoon. For more information and to register, please sign up here through Eventbrite.

Our volunteers are an integral part of our vision to make Thanet a great place to grow older, they are involved across all areas of the project and help us in reducing isolation and loneliness, empowering communities and ensuring older people’s voices are heard. We are so grateful to all our fantastic volunteers who make wonderful things happen on a daily basis and are truly inspirational – Our thanks to you all!


Fancy joining us?

We are currently looking for volunteers aged 18+ for the following roles:

  • Digital Volunteers who can help get Thanet's older people online this winter
  • Essentials Collection and Delivery Volunteers who can collect and delivery pre-ordered grocery and prescription orders
  • Online Social Activity Hosts who are willing to host online activities, whether that's a social coffee get-together or sharing your hobby with like-minded people

This list isn't exhaustive, so if you have an idea to help make Thanet a great place to grow older, please get in touch by calling 01843 210005.

If you would like to sign up to be a volunteer, please complete the form below, or email

Volunteer Registration Form

Our commitment to our volunteers:

We aim to be as flexible as possible with our volunteers, so we really do work around the days, times, regularity and locations that work for each individual volunteer. If you have considered volunteering but have any reservations or questions you would like answered, why not call Pam, Natasha or Heather in the office for a friendly chat? Call 01843 210005, or email

Life Planners

Lorraine's story

Lorraine contacted the Life Planners when a sudden drop in income prevented her from taking part in the leisure activities she enjoyed.

Click to find out how the Life Planners helped...


"I feel that the Life Planners have been a massive help. I am so glad they came to see me, and I'm very grateful. It's helped me feel like a person again"

Through helping manage her finances better and signposting to more affordable activities, the Life Planners were able to help Lorraine get back out and enjoy life.

Ageless Thanet's Life Planners are offering FREE support, advice and life planning to Thanet residents who are 50+ and facing difficulty or changing circumstances.

The Life Planners will help with the changes in your life, supporting you through them. These changes could include; bereavement, redundancy, retirement, a change in financial situation, divorce, becoming a carer or a sudden change in health.

Our fully qualified Life Planners are there to work with you, to understand your needs and develop a bespoke plan of action, just for you. We want to give you the help, support and confidence you need to adapt to the things that are proving challenging or difficult, allowing you to fully enjoy life.

This service is FREE, confidential, impartial and independent.

Contact a Life Planner

Call:  01843 808 685 or Email:

Learning Reports

Our reports showcase what we have achieved over the last five years, but also what we've learnt and what we think would be beneficial for others to know if they were setting up a similar project.

We are currently in the process of writing more reports, so if there is something that interests you that we are yet to cover, please feel free to get in touch by calling 01843 210005, or emailing our Learning Officer - To read other reports from the Ageing Better programme, click here.


If you would like to sign up to receive our monthly newsletter, please click on the button below

Get in Touch

We always love to hear from our followers. Feel free to contact us during our business hours or click the info request button below.

Info Request


Monday - Friday: 9am – 5pm

Saturday - Sunday: CLOSED


Ageless Thanet
3rd Floor Mill Lane House

Phone: 01843 210005

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About Ageless Thanet

Ageless Thanet is one of 14 projects nationally, all funded through The National Lottery Community Fund’s ‘Fulfilling Lives: Ageing Better’ programme. In 2015, we successfully secured £3 million over 5 years to reduce social isolation and loneliness, improve mental and physical health in older people and make Thanet a great place to grow older.

The Partnership

Ageless Thanet is led by Social Enterprise Kent, and funded by The National Lottery Community Fund's 'Fulfilling Lives: Ageing Better' programme. The project runs until Summer 2020.

The core partnership of Ageless Thanet consists of Action with Communities in Rural Kent, Thanet Citizens Advice, Red Zebra, Thanet Community Development Trust, University of Kent and Your Leisure. Each of these organisations is contracted by Social Enterprise Kent to deliver specific parts of the Ageless Thanet project. By contracting high-quality, trusted and experienced local organisations, working in partnership, Social Enterprise Kent aims to make the biggest, most positive impact possible with the funding received.

Social Enterprise Kent work with a wide variety of partners across all sectors. We are very lucky to have a strong and varied wider partnership of organisations and individuals from all sectors who have supported, helped, got involved and shown interest throughout the Ageless Thanet Project, these include:

Kent County Council, Thanet District Council, Thanet Clinical Commissioning Group, Turner Contemporary, The Dreamland Trust, Margate Task Force, Pilgrims Hospice, Broadstairs Town Shed, Department for Work and Pensions,  ABC – A Better Cliftonville, BIG Local Newington.

Frequently Asked Questions

Who can get involved in Ageless Thanet? If you are 50+ and resident in Thanet then you can get involved and be part of making Thanet a great place to grow older.

What can I do with Ageless Thanet? If you are 50+ and resident in Thanet, you can get involved in all aspects of Ageless Thanet.

Why are people asked to complete questionnaires for Wellbeing activities and Life Planning? We have been funded to test new and innovative ways of providing services for older people. In order to evaluate the effectiveness of our services and prove they are making a positive change, we were asked by the Big Lottery Fund to carry out a full academic evaluation of our services. So, we ask all participants to complete a before and after survey and, hopefully, this then gives us the evidence we need to prove what we're doing is working.

Already, we have made fantastic progress, and initial evidence we've gathered has shown we are making real positive changes in peoples' lives. Of course, everything is anonymised, no individual can be identified and we comply strictly with the Data Protection Act. Taking part in our evaluation is not mandatory, but in doing so, participants are helping us improve and continue delivering fantastic services to the rest of Thanet. Thank you to everyone who takes part.

Useful links

Below are links to a number of useful documents, such us the Social Enterprise Kent 'Complaints and Compliments' policy. We will keep this updated, as necessary.

Complaints and Compliments Policy

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