Having Difficult Conversations – A One-Hour Webinar for Busy Professionals

Learn to lead difficult conversations with clarity, empathy, and confidence

Every workplace has them – the conversations we’d rather avoid. But delaying them only creates tension, confusion, and reduced productivity. This one-hour online training session on having difficult conversations gives you the skills and confidence to handle tough moments effectively.

Designed for busy professionals and VCSE organisations, this practical session helps you prepare, stay calm, and communicate clearly under pressure. Whether you’re managing staff, supporting colleagues, or working with clients and service users, you’ll gain the tools to keep difficult interactions constructive and respectful.

You don’t need to be a natural communicator to handle challenging conversations well – you just need the right techniques and preparation. This session is designed to give you both. It’s about building your confidence so you can address issues early, maintain strong relationships, and keep your work environment healthy and productive.

In just one hour, you’ll learn how to:

• Understand why some conversations are difficult – and why they matter
• Prepare your mindset to stay in control
• Use simple techniques to reduce defensiveness and keep conversations on track
• Respond to emotional reactions and manage conflict calmly
• Follow up in a way that builds trust and clarity

Having difficult conversations is a vital skill for anyone in a leadership, support, or operational role. Done well, it can build stronger relationships, reduce stress, and create a more open and effective workplace.

You’ll leave with practical techniques you can apply right away – whether you’re giving feedback, resolving conflict, or simply trying to keep communication clear.

Spaces are limited – book your place today. Just £29 per person.

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