Effective communication is essential for leadership, teamwork, and organisational success. This half-day course helps managers, supervisors, and team leaders refine their professional communication skills; from verbal and written communication to body language and tone.

Delivered by an experienced trainer, the session explores how to communicate clearly, manage challenging interactions, and create a positive impression in all workplace settings. Delegates will take part in interactive discussions and practical exercises designed to improve confidence and self-awareness.

Key Learning

• Recognise why effective communication matters in the workplace
• Understand the impact of tone, body language, and non-verbal cues
• Explore different communication styles and when to use them
• Manage difficult or negative responses professionally
• Present ideas clearly and confidently
• Develop strategies for maintaining professionalism under pressure

Strong communication underpins every successful organisation. Whether you’re leading a team, managing clients, or supporting colleagues, how you communicate affects relationships, motivation, and results. Business Communication is a practical half-day course that helps professionals develop the awareness and skills needed to communicate clearly and confidently in the workplace.

Participants will explore different forms of communication — verbal, non-verbal, and written — and assess how each impacts understanding and trust. The session examines tone of voice, body language, and facial expression, helping delegates identify and adjust their communication style to suit different audiences and situations.

Using real-life scenarios, the course also focuses on managing difficult conversations and responding constructively to negativity or conflict. Learners will consider how to maintain professionalism when faced with challenging feedback or high-pressure situations, as well as how to use communication to defuse tension and maintain positive working relationships.

Visual and behavioural communication is also addressed, including personal presentation and workplace etiquette, ensuring messages are consistent with professional standards and organisational values.

The course aligns with recognised best practice in workplace communication and leadership, supporting effective team collaboration, employee engagement, and professional development. Attendees leave with a toolkit of strategies for communicating clearly, confidently, and with purpose, whether in meetings, presentations, or day-to-day interactions.

Open course per person        £131
In-house for up to 6 people   £705
In-house for up to 12 people £916