Conflict can affect morale, productivity, and wellbeing—but with the right skills, it can be managed constructively. This one-day course helps staff at all levels understand what causes conflict, how it escalates, and how to respond effectively. Through practical tools, real-world examples, and guided reflection, you’ll gain the confidence to reduce tension and restore positive working relationships. Ideal for managers, supervisors, team leaders, and staff working in high-pressure or team-based settings.

Key Learnings

• Understand the causes and signs of workplace conflict
• Explore the five common conflict resolution approaches
• Learn how to manage emotional responses and remain calm
• Practise using a conflict resolution model in real scenarios
• Support others to navigate and resolve conflict effectively
• Promote a more respectful, solution-focused workplace culture

Tension and unresolved issues can damage your team—book now to gain the confidence, tools, and techniques to resolve conflict early.

Conflict is a natural part of working life. However, when it’s left unmanaged, it can lead to stress, low morale, and poor team performance. This one-day course gives you the tools to recognise, address, and resolve conflict constructively—creating a more respectful and collaborative workplace.

You’ll explore what conflict is, how to spot it early, and why people respond in different ways. Through discussion and real-life examples, you’ll understand how workplace tensions arise and how to respond with confidence.

The course introduces practical models of resolution, including the five approaches to conflict—competing, collaborating, compromising, avoiding, and accommodating. You’ll learn when to use each method and how to respond flexibly in real situations.

In addition, we’ll focus on emotional intelligence and the impact of conflict on wellbeing. You’ll develop practical techniques to stay calm, manage strong emotions, and support others through difficult conversations. These skills are vital for anyone in a leadership or team-based role.

All content reflects best practice from ACAS and CIPD, helping your organisation promote fairness, reduce disputes, and build a healthier workplace culture. Whether you’re a line manager, team leader, HR professional, or frontline staff member, this course provides immediate tools to improve team relationships.

At Social Enterprise Kent CIC, we believe that strong teams are built on open, respectful communication. That’s why our training focuses on real-life strategies that you can apply straight away.

The course is delivered by an experienced facilitator and includes case studies, group discussion, and guided reflection in a safe and supportive space.

Open course per person            £193
In-house for up to 6 people      £1,089
In-house for up to 12 people    £1,415