Excellent customer service builds trust, strengthens relationships and enhances your organisation’s reputation. This practical half-day course helps professionals develop the confidence and skills to deliver outstanding customer service across all communication channels, including face-to-face, telephone and email interactions.
Designed for anyone who works with internal or external customers, this interactive session explores how communication, attitude and professionalism shape the customer experience. Through practical examples and discussion, you’ll learn how to respond confidently to customer needs, manage challenging situations and represent your organisation positively in every interaction.
£97 Open course per person
£343 In-house for up to 6 people
£365 In-house for up to 12 people
This practical half-day course is designed for anyone who interacts with customers as part of their role, whether face-to-face, by telephone or through email. Suitable for organisations across all sectors, it focuses on developing the communication skills, confidence and professional behaviours that create positive customer experiences.
You’ll explore customer expectations, effective communication techniques and the importance of empathy, active listening and managing expectations. The course also provides practical approaches to handling complaints and difficult conversations professionally while protecting customer relationships and your organisation’s reputation.
By the end of the session, you’ll have practical techniques that can be applied immediately to improve customer interactions, strengthen relationships and deliver a consistently high standard of service.
We’d be happy to discuss your requirements and the training options available.
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