Energy Advice Programme

We offer free, friendly and impartial energy advice and support.

For you

Free energy saving advice to households across East Kent. Advice and support includes:

Money saving tips
Tariffs, bills and meters
Energy efficiency
Grants available
Fuel debt
Scam awareness
Priority Service Register awareness
Carbon Monoxide awareness
Accessing more support and referrals

We are able to offer:

Drop-in advice events

One-off or regular pop-ups at community events or venues, such as job centres, libraries, food banks, family or faith centres and warm spaces.

Group sessions and talks

We can visit your community group or venue to share energy saving awareness and advice as a session or talk! We also provide group workshops for unemployed residents, to increase energy and money saving skills. Professionals and staff teams supporting people at risk of fuel poverty can access awareness and signposting upskill sessions.

1:1 appointments

If you are unemployed, we are able to provide 1:1 appointments in the community for advice, support and signposting.

Home visits

Our DBS-checked and National Energy Action-trained team can tailor support and offer guidance in your own home.

Phone, email and online support

For smaller queries or ongoing support, we can provide telephone appointments, email or an online meeting service.

We’re proud to be part of the Positively Connected Kent partnership: Positively Connected Kent – Involve Kent

Please contact energy@sekgroup.org.uk
for more information or to access support for yourself or another.

If you are a resident outside of East Kent, please contact your local support provider:

Dartford, Gravesend, Swanley
Groundwork
greendoctorsouth@groundwork.org.uk
0800 233 5255

Maidstone, Sevenoaks, Tonbridge & Malling, Tunbridge Wells
Involve
hello@involvekent.org.uk
03000 810 005

Medway, Swale
Medway Voluntary Action
energynavigator@mva.org.uk
01634 812 850

Feedback

“The visit was very helpful for me. I received useful advice about saving energy and I learned new ways to manage my home more efficiently. The advisor was very kind, patient, and supportive. The information she gave me about food vouchers, grant, and the other wellbeing services made me feel more hopeful and less stressed about my situation. I now feel more confident supported.” – Feedback from energy home visit
“Thank you again for delivering the energy advice presentation to our local community group. Access to impartial energy advice is particularly important for our elderly community, many of whom are navigating rising energy costs and complex information about tariffs, efficiency, and support schemes. Having clear, independent guidance helps them feel more confident about managing their energy use and identifying ways to reduce costs. The session was very well received, and members appreciated the practical tips and the opportunity to ask questions in a supportive environment. This has helped raise awareness of the support available and encouraged people to take small but meaningful steps to improve their energy situation.” – Community Group leader
“I want to sincerely thank you for all the help and kindness you have given me. Your guidance on how to use electricity more efficiently, along with the folio you provided to install behind the radiators, has already made a practical difference in my home. Your professionalism, warmth, and care go far beyond the grant itself. You gave me confidence, dignity, and hope at a time when I needed it most. I deeply appreciate the way you combine practical solutions with genuine compassion. Thank you for being such a light in the community. Your work is not just support—it is empowerment.” – Home visit recipient